Payment & Shipping
All Prices are in Australian Dollars
Payment can be made by the 2 methods specified below:
- Credit Cards: Visa, MasterCard
- Bank Deposit (account details are shown in checkout, additionally the confirmation order
email will also include bank account details for payment of your order)
- We charge a Flat rate of $7.99 for any order no matter how big or small (within Australia).
- ·Which courier do we use?
- We use Australia Post for deliveries in Australia.
All of our orders are shipped via E-Parcel which is a tracked service.
- Packages to urban areas on the East Coast will be delivered within 2-5 days, provided the items
ordered are in stock and your order is placed before 2pm (our courier picks up at 3pm).
- Please allow 5-10 days for WA and areas outside of main east coast city’s.
- Please allow an extra 1-2 days for delivery after a public holiday, as there is always a large
back-log with both Moosebaby orders and courier companies.
Tracking courier items:
- If your order has not arrived in the time frame above, please contact us at
email@example.com for your tracking number so you can speak with the relevant
courier service or have us track it for you.
Placing your order from outside Australia
- If you wish to purchase from outside Australia please contact us for a quote for shipping.
- Please contact us for a quote if you require a tracked service.
Sales Tax & Customs Duty:
- Please note: You may be charged sales tax and/or customs duty when your package arrives in
- Any taxes or duty are your responsibility and is not included in our prices.
- Local sales tax may be charged on the total value of your order including shipping costs.
- We will not refund international orders due to a customer refusing to pay for tax or duty.