Payment & Shipping

Payment

All Prices are in Australian Dollars

Payment can be made by the 2 methods specified below:

  • Credit Cards: Visa, MasterCard
  • Bank Deposit (account details are shown in checkout, additionally the confirmation order
    email will also include bank account details for payment of your order)


Shipping

  • We charge a Flat rate of $7.99 for any order no matter how big or small (within Australia).
  • ·Which courier do we use?
  • We use Australia Post for deliveries in Australia.
    All of our orders are shipped via E-Parcel which is a tracked service.


Delivery times:

  • Packages to urban areas on the East Coast will be delivered within 2-5 days, provided the items
    ordered are in stock and your order is placed before 2pm (our courier picks up at 3pm).
  • Please allow 5-10 days for WA and areas outside of main east coast city’s.
  • Please allow an extra 1-2 days for delivery after a public holiday, as there is always a large
    back-log with both Moosebaby orders and courier companies.



Tracking courier items:

  • If your order has not arrived in the time frame above, please contact us at
    headmoose@moosebaby.co.nz for your tracking number so you can speak with the relevant
    courier service or have us track it for you.


Placing your order from outside Australia

  • If you wish to purchase from outside Australia please contact us for a quote for shipping.
  • Please contact us for a quote if you require a tracked service.


Sales Tax & Customs Duty:

  • Please note: You may be charged sales tax and/or customs duty when your package arrives in
    your country.
  • Any taxes or duty are your responsibility and is not included in our prices.
  • Local sales tax may be charged on the total value of your order including shipping costs.
  • We will not refund international orders due to a customer refusing to pay for tax or duty.