Frequently Asked Questions

Our standard freight charge is $12.99 and we offer FREE shipping on orders over $150.

The usual delivery times are as follows:

Main cities: 3-10 working days
Rest of Australia: 4-15 working days.

We use a door-to-door tracked courier service using NZ Post & Australian Post Couriers.

New Zealand customers can purchase our products from www.moosebaby.co.nz or contact headmoose@moosebaby.co.nz

Yes.

We accept credit cards through Shopify Payments and bank transfers into our Commonwealth of Australia bank account.

I'm sorry, because we live in a rural area we cannot offer pick ups.

Send us an email or give us a call. We're happy to help. Tele +6421 190-5564

For most of our products, we only sell direct from our website.

Sure. Contact Youstina by email or Tele +6421 190-5564 for bulk pricing.

Contact Youstina on +6421 190-5564 or email. We are always looking for new retailers.

Contact Youstina on +64211905564 or email. We are always looking for new distributors.

If your parcel has not arrived within the times suggested above, please track and trace your parcel using this link. You will find your tracking number via an email sent to you (check your Junk Folder). If you need assistance contact us by email or phone us on +64210540251.

Contact us directly by email or Tele +6421190-5564 and we’ll troubleshoot and resolve your issue.