Free shipping on all orders over $100

FAQs

How much is shipping?

Our standard freight charge is $8.99 and we offer FREE shipping on orders over $100.

 

How long does shipping take?

The usual delivery times are as follows:

  • Main cities: 3-4 working days
  • Rest of Australia: 4-6 working days.

 

Which shipping method do you use?

We use a door-to-door tracked courier service using TOLL Couriers.

 

Do you ship to New Zealand?

New Zealand customers can purchase our products from the following web stores: www.moosebaby.co.nz  or  www.bubblebum.co.nz  or  www.wakeupdry.co.nz or you can contact us by email at headmoose@moosebaby.co.nz

 

Can you ship to PO Boxes?

I'm sorry we need a physical address to deliver your parcel as quickly as possible. Perhaps use a work address or friend's address if you prefer.

 

Which payment methods do you accept?

We accept credit cards through Payment Express and bank transfers into our Commonwealth of Australia bank account.

 

Do you allow pickups?

I'm sorry, because we live in a rural area we cannot offer pick ups.

 

How can I get some help with a specific product?

Give us a call. We are happy to help. Tele +643 329-6790 or +6421 190-5564

 

Where can I purchase your products in store?

Our stockists are listed on our STOCKISTS page. Not all stockists, stock our full range, so please call before visiting the store. Some of our products we only sell direct from our website (not sold in stores in Australia). These include Buzzy4Shots and most of our bedwetting & toilet training products (alarms & watches).

 

Can I purchase your products in bulk?

Sure. Contact us directly at headmoose@moosebaby.co.nz or Tele +643 329-6790 or +6421 190-5564 for bulk pricing.

 

I am a retailer and I’d like to stock your products. Who do I contact?

Contact John our Head Moose on +6421 190-5564 or email headmoose@moosebaby.co.nz. We are always looking for new retailers, so we’d love to hear from you.

 

I am a distributor and I’d like to distribute your products in my home country. Who do I contact?

Contact John our Head Moose on +643 329-6790 or email headmoose@moosebaby.co.nz. We are always looking for new distributors for our MOOSE and Bee Clean ranges, so if we don’t already have a distributor in your area we’d love to hear from you.

 

What happens if my parcel hasn’t arrived?

If your parcel has not arrived within the times suggested above please contact us at jane@moosebaby.co.nz or phone us on +643 329-6790 and we’ll help you track your parcel.

 

I think my product might be faulty. What should I do?

Contact us directly at headmoose@moosebaby.co.nz or Tele +643 329-6790 or +6421 190-5564 and we’ll trouble-shoot with you and resolve your problem.