How much is shipping?
Our standard freight charge is $12.99 and we offer FREE shipping on orders over $150.
How long does shipping take?
The usual delivery times are as follows:
- Main cities: 3-10 working days
- Rest of Australia: 4-15 working days.
Which shipping method do you use?
We use a door-to-door tracked courier service using NZ Post & Australian Post Couriers.
Do you ship to New Zealand?
Can you ship to PO Boxes?
Which payment methods do you accept?
We accept credit cards through Shopify Payments, After Pay (for orders over $150) and bank transfers into our Commonwealth of Australia bank account.
Do you allow pickups?
I'm sorry, because we live in a rural area we cannot offer pick ups.
How can I get some help with a specific product?
Send us an email or give us a call. We're happy to help. Tele +6421 190-5564
Where can I purchase your products in store?
For most of our products, we only sell direct from our website.
Can I purchase your products in bulk?
Sure. Contact John by email or Tele +6421 190-5564 for bulk pricing.
I am a retailer and I’d like to stock your products. Who do I contact?
Contact John our Head Moose on +6421 190-5564 or email. We are always looking for new retailers, so we’d love to hear from you.
I am a distributor and I’d like to distribute your products in my home country. Who do I contact?
Contact John our Head Moose on +64211905564 or email. We are always looking for new distributors for our MOOSE range, so if we don’t already have a distributor in your area we’d love to hear from you.
What happens if my parcel hasn’t arrived?
If your parcel has not arrived within the times suggested above, please track and trace your parcel using this link. You will find your tracking number via an email sent to you (check your Junk Folder). If you need assistance contact us by email or phone us on +64210540251 and we’ll help you track your parcel.
I think my product might be faulty. What should I do?
Contact us directly by email or Tele +6421190-5564 and we’ll trouble-shoot with you and resolve your problem.