Frequently Asked Questions

Orders under $150 ship for a flat $15.99, and orders over $150 ship free. Bigger items like highchairs and nursery furniture ship from our New Zealand warehouse for $29 for the first item and $20 for each extra item. See our Shipping & Delivery page for full details.

Most orders arrive in 4 to 10 working days. Regional and remote areas can take a few extra days.

We use a door-to-door tracked courier service. We'll email you tracking details as soon as your order is on its way.

New Zealand customers can purchase our products from www.moosebaby.co.nz or contact headmoose@moosebaby.co.nz

We accept credit cards through Shopify Payments and bank transfers into our Commonwealth of Australia bank account.

I'm sorry, because we live in a rural area we cannot offer pick ups.

Send us an email or give us a call. We're happy to help. Tele +64 21 190 5564

For most of our products, we only sell direct from our website.

Sure. Contact Michael by email or Tele +64 21 190 5564 for bulk pricing.

Contact Michael on +64 21 190 5564 or email. We are always looking for new retailers.

Contact Michael on +64 21 190 5564 or email. We are always looking for new distributors.

If your parcel has not arrived within the times suggested above, please track and trace your parcel using this link. You will find your tracking number via an email sent to you (check your Junk Folder). If you need assistance contact us by email or phone us on +64 21 190 5564.

Contact us directly by email or Tele +64 21 190 5564 and we’ll troubleshoot and resolve your issue.