Refund policy

In the event of products not being available for supply to you after your order has been placed with us we will refund for either part of the order or for the entire order.

All refunds will be made the same way as the original payment method was made in favour of the person or entity on the original transaction.

Change-of-Mind Policy
At MOOSE we endeavour to provide you with as much detail as possible, including measurements and photographs to help you make buying decisions. If however, you purchase a non-sale item and change your mind, please contact john@moosebaby.co.nz within 4 working days (from date of delivery) with a request for credit. The cost of shipping to return the product to MOOSE is at the customer's cost. Costs incurred for shipping the product to the customer will be deducted from the credit amount (including items shipped under 'free shipping'). Before a credit is offered, the product must be returned in it's original condition, unused, with all parts and packaging in undamaged condition with receipt of purchase. No returns are allowed on any SALE ITEMS.